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Diagnostics
Only use this panel if instructed to do so by your support representative at your VoIP service provider.
To start logging Bria activity and send a logging report to customer support:
1. Click Start Logging. The first Diagnostics Logging window appears.
2. Select the problem you are experiencing and click Start Logging.
3. On the second Diagnostics Logging screen, click Finish. Logging will start.
4. Perform the actions you want to capture; for example, attempt to make a phone call.
5. When done, choose Help > Troubleshooting > Diagnostics again and click Send Report. Select the report
and send it.
6. When the report has been sent, click Stop Logging. Click Done to close the Troubleshooting window.
- Bria 3 for Windows User Guide 1
- Contents 3
- 1 Introduction 5
- 2 Installation and Setup 7
- 2.2 Installing Bria 8
- 2.3 Starting Bria 9
- 2.4 Configuring Bria 10
- Setting up for Voicemail 11
- Setting up a Contact List 12
- Setting up for Presence 12
- 2.6 Checking for Bria Updates 13
- 2.5 Troubleshooting 13
- 3 Making Phone Calls 15
- The Bria Menu 16
- USB Device Alert 16
- 3.3 Placing a Call 17
- Call entry field 18
- Click to place the call 18
- Auto complete suggestions 18
- Letters to Numbers 19
- Hiding your Identity 20
- Placing another Call 20
- 3.4 Handling Incoming Calls 21
- Auto Answer 22
- Ending a Call 23
- 3.6 Transfering a Call 24
- 3.7 Handling Video Calls 26
- Adding Video 27
- Other Party Adds Video 27
- Pausing and Resuming Video 27
- 3.8 Conference Calls 28
- Managing the Conference 29
- Video Conference Calls 30
- 3.9 Voicemail 31
- 3.10 Forwarding Calls 31
- 3.11 Workgroups 31
- 4 Other Bria Features 33
- Conference IM – Group Chat 34
- Viewing the IM Archive 35
- Sending Files 36
- Receiving Files 36
- 5 The Contacts Tab 37
- Importing Contacts 38
- Exporting Contacts 39
- Adding a Contact 40
- Modifying the Contact List 41
- Viewing a Contact 42
- 5.4 Using Contacts 43
- 5.5 Sharing Online Status 44
- Sharing Online Status 45
- Setting your Online Status 47
- 5.6 Privacy 49
- 6 Using Other Resources 51
- 6.2 Favorites Tab 52
- 7 Configuring Bria 53
- XMPP Account 56
- INVITEs that are for 65
- 7.2 Configuring Preferences 68
- Preferences – Privacy 70
- Preferences – Devices 71
- Preferences – Shortcut Keys 74
- Preferences – Network 75
- Preferences – Audio Codecs 76
- Supported Codecs 77
- Preferences – Video Codecs 78
- These fields appear only 79
- Preferences – Media Quality 80
- Preferences – Directory 81
- Preferences – Call Automation 82
- Preferences – Contact Storage 83
- Preferences – Advanced 86
- A Troubleshooting 87
- Testing Audio Quality 89
- Diagnostics 90
- B Application Hot Keys 91
- C Dial Plan 92
- C.1 Dial Plan Syntax 93
- Valid Content 94
- Results of the Comparison 95
- C.3 Examples 97
- D Contact List Headings 99
- E Other Ways to Run Bria 100
- F Glossary 101
- CounterPath Corporation 102
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