Counterpath Bria 3.5.2 for Windows User Guide - Retail Deploym Instrukcja Użytkownika Pobierz pdf (Strona 88)

CounterPath Corporation

Diagnostics

If you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to

generate a diagnostic log and send it to CounterPath.

Click

Select the problem you

are experiencing

Click

Perform the actions you

want to capture

When done, choose Help >

Troubleshooting > Diagnostics >

Advanced Logging again.

Click

Then click

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Bria 3 for Windows User Guide 1
Retail Deployments 1
CounterPath Corporation 2
Contents 3
1 Introduction 5
2 Installation and Setup 7
Video Cameras 8
2.2 Starting Bria 9
2.3 Configuring Bria 10
Populating your Contact List 11
2.4 Troubleshooting 12
2.5 Checking for Bria Updates 12
3 Making Phone Calls 13
The Bria Menu 14
The Bria Toolbar 14
3.3 Placing a Call 15
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Letters to Numbers 17
Placing another Call 18
3.4 Handling Incoming Calls 19
Ending a Call 20
3.6 Transfering a Call 21
3.7 Handling Video Calls 23
Pausing and Resuming Video 24
3.8 Conference Calls 25
Managing the Conference 26
Video Conference Calls 27
3.9 Voicemail 28
3.10 Forwarding Calls 28
3.11 Viewing Your Workgroup 29
Receiving a Request to Join 30
4 Other Bria Features 31
4.2 Sending a Broadcast IM 32
Inviting More Participants 33
Leaving a Group Chat 33
Rejoining a Group Chat 34
4.4 Chat Rooms 35
Sending Files 36
Receiving Files 36
5 The Contacts Tab 37
Exporting Contacts 39
Adding a Contact 41
Modifying the Contact List 44
5.3 Using Contacts 45
5.4 Sharing Online Status 46
Sharing Online Status 47
Setting your Online Status 49
5.5 Privacy 52
6 Using Other Resources 53
6.2 Favorites Tab 54
7 Configuring Bria 55
XMPP Account 57
Presence 63
When You Are a Supervisor 65
Encryption 67
INVITEs that are for 68
REGISTER message 69
Outlook Account 71
7.2 Configuring Preferences 73
Preferences – Privacy 75
Preferences – Devices 76
Preferences – Shortcut Keys 78
Preferences – Audio Codecs 79
Supported Codecs 80
Preferences – Video Codecs 81
These fields appear only 82
Preferences – Directory 83
Preferences – Calls 84
A Troubleshooting 87
Diagnostics 88
B Application Hot Keys 89
C Dial Plan 90
Valid Content 91
Transformation Keywords 92
Order of Transformations 92
Results of the Comparison 93
C.2 Examples 94
D Contact List Headings 96
E Other Ways to Run Bria 97
F Glossary 98

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